What is your return policy?

If you ordered the wrong item; no longer require the item; were sent the wrong item; or the item is faulty - simply return the item to us in its original condition & packaging within 14 days of receipt for a refund or exchange.  

How do I return my item (s)?

Simply complete the Returns Form and include it when you send your item.  We recommend obtaining 'proof of postage' or using a 'signed for/ tracked' service when sending valuable items. Please ensure that you package items carefully.

Do I need to contact you before returning an item?

Please drop us the email before you return.

Where do I find my weborder or invoice number?

Your weborder number will be on your order email & despatch confirmation email.  Your invoice number is in the top right hand corner of the paper invoice that accompanied your item delivery (contained in the 'Documents Enclosed' wallet).