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General:

  1. These Terms and Conditions guide the users of the website and relationship with Electromonster.co.uk LTD whose registered office is 85 Great Portland Street London W1W 7LT United Kingdom. There are no facilities for customers at this address.

  2. Your purchase is in the United Kingdom in Great British Pounds and the payment is made using a debit/ credit card / bank transfer/ PayPal account/ Payl8r or cash payment on collection.

  3. Please read carefully all T&C as these might affect your rights and liabilities under the law. If you do not agree to these Terms, please do not purchase any items on the website www.electromonster.co.uk. If you have any queries regarding these Terms then please contact customer service at info@electromonster.co.uk.

  4. Nothing in these Terms affects or limits your rights as a consumer under British Law.

Agreement

  1. By using the website www.electromonster.co.uk you agree to be bound by these Terms.

  2. We reserve the right to update these T&C. It is your responsibility to check for such changes. If you wish to not accept new Terms you should not continue to use the website.

  3. To be eligible to purchase items on this website and lawfully enter into and form contracts on this website under British Law you must be over 18 years old, provide your real name, address, phone number, email and other details as requested. You authorise us to transmit information to obtain information from third parties, including your debit or credit card numbers to authorise individual purchase transactions.

  4. You acknowledge that we cannot guarantee and cannot be held responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet. 

  5. We disclaim all liabilities in connection to incompatibility of the website with any of your equipment, software, technical problems and failure of the website to meet your requirements. We will not be responsible for errors or technical issues you might experience with the website. If we are informed of any inaccuracies in the material on the website we will attempt to correct this as soon as possible.

  6. We try to ensure that material included on this website is correct and the content is of high quality.

Registered Account

  1. The personal information which is provided by you to register your account / sign in using Facebook on our website must be current and authentic.

  2. Any changes to your personal information that you cannot update on your account yourself, must be notified to customer service immediately by e-mailing info@electromonster.co.uk.

  3. We have the right to remove your account without notifying you if we detect any spam / unauthentic information.

Privacy Policy

  1. We consider all personal information as confidential and it will not be shared with any third party databases.

  2. When you purchase on our website we will ask you to provide your personal details to identify you, such as: your name and surname, date of your birth, e-mail address, billing address, delivery address, card or other payment details. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

  3. We ensure that this data will be held by us in accordance with UK GDPR compliance.

  4. We will not tolerate fraudulent personalities and transactions and such as incidents will be reported to the relevant authorities.

Orders

  1. All orders are subject to acceptance and availability. If the items ordered are not available, you will be notified by e-mail and you will have the option to wait until the item is available in stock, cancel the order or exchange the item.

  2. The confirmation of the purchase between you and Electromonster.co.uk will take place once payment has been received. After this your item/s will be dispatched to you or will be ready for collection.

  3. By accepting these Terms you agree to keep the details of your order and payment secure.

  4. The responsibility for the goods is Electromonster.co.uk until you are in receipt of the goods. Goods will not be shipped until paid in full.

  5. We will make every effort to dispatch your order as soon as possible, with the aim of you receiving your order within two working days of placing the order, however we cannot be held liable for events out of our control such as mistakes by any courier company or any unforeseen events.

  6. You can cancel your order before dispatch by emailing info@electromonster.co.uk. After dispatch, please follow the procedure in our Return Policy.



Cancellation

  1. Where you have purchased any items you are entitled to cancel any contract completed with Electromonster.co.uk, within 14 days of receipt.

  2. If you wish to cancel a contract, then please see our Return Policy for further details.

Deliveries

  1. Electromonster.co.uk will assume the risk for the items once they have been delivered to the delivery address when ordering the items. We accept no liability when you provide an incorrect delivery address or where you fail to collect items from the delivery address which you provided.

  2. For security all deliveries are insured and tracked until completion. 

  3. Uncollected items will be returned to our warehouse and your order will be cancelled. The amount of the delivery charge will be deducted from your refund payment.

  4. For orders of electric scooters and electric bikes all delivery addresses must be within the United Kingdom. 

  5. All shipments outside the UK are available only for parts and must be organised with the Electromonster.co.uk Customer Service Team before placing the order to discuss the price and method of shipment. Please note that when shipping items outside the UK, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

Prices and Payments

  1. Electromonster.co.uk reserves the right to change prices at any time without notice to you.

  2. Payment will be debited and cleared from your account before dispatch of any items.

  3. If the payment is not processed successfully for any reason, we reserve the right to cancel your order. In this event you will be notified by email to the email address you have provided.

  4. Electromonster.co.uk always tries to ensure that the prices of items shown on our website are accurate, but occasionally genuine system errors may occur. If we discover an error in the price of items that you have ordered we will let you know as soon as possible and give you an option of reconfirming the order at the correct price or cancelling it. If you cancel your order and you have already paid for the items, then you will receive a full refund.

  5. You are allowed to use only one discount code/ voucher with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.

  6. Electromonster.co.uk reserves the right to reject or cancel any orders which do not comply with these Terms.

Intellectual Property

  1. The content of this website including our Instagram and Facebook pages is protected by copyright, trademark, database and other intellectual property rights.

  2. You acknowledge that the material and content supplied as part of the website shall remain with Electromonster.co.uk or our licensors.

  3. You may gather and display the content of this website for your personal, non-commercial use, provided you keep intact all and any copyrighted and proprietary notices. You may not otherwise reproduce, modify copy or distribute or use for commercial purposes any of the materials or content on the website.